Shipping Policy – UrbanCentr

Urbancentr – Urban Style. Central You.

1. Introduction

This Shipping Policy outlines the terms and conditions regarding order delivery, shipping charges, delivery timelines, and related services for purchases made on Urbancentr (https://urbancentr.com/). We are committed to delivering your orders safely, reliably, and within the promised timeframe.

For shipping inquiries, contact us:

Phone: 9540034242
Email: shumedienterprisepvtltd@gmail.com
Address: PLOT NO. 3/607, JAINA TOWER, Janakpuri District Centre Flyover, West Delhi, Delhi, India – 110058

2. Shipping Coverage & Eligibility

2.1 Areas We Ship To

Domestic Shipping Coverage:

Urbancentr ships to all cities and towns across India, including:

Metro Cities: Delhi, Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune, Ahmedabad
Tier 1 Cities: All major urban centers across India
Tier 2 Cities: Secondary cities and towns
Tier 3 Cities: Remote areas and smaller towns
Hilly & Remote Areas: Including hill stations and remote regions (with additional charges)

International Shipping:

Currently, Urbancentr does NOT offer international shipping. We ship only within India.

Coming Soon: International shipping to select countries (Europe, USA, Middle East) – Expected launch in 2026.

2.2 Shipping Restrictions

We cannot ship to:

P.O. Boxes or postal addresses without complete physical location
Incomplete or invalid addresses
Addresses outside Indian territory
Military addresses (special arrangements required)

Recommendation: Provide complete residential or commercial address with PIN code for smooth delivery.

2.3 Special Circumstances

For special situations:

Army/Defense Addresses: Contact customer support for specific instructions
Corporate Addresses: Multiple unit shipping can be arranged
Pickup Requests: Arrangements can be made for customer pickup from our warehouse
Holiday/Vacation Delivery: Can be coordinated

3. Shipping Charges & Cost

3.1 Shipping Cost Structure

Standard Shipping Charges:

Order Value	Metro Cities	Tier 1 Cities	Tier 2 Cities	Tier 3 Cities
Below ₹299	FREE*	₹50	₹75	₹100
₹300-₹499	FREE	FREE	₹50	₹75
₹500-₹999	FREE	FREE	FREE	₹50
₹1,000+	FREE	FREE	FREE	FREE

*Free shipping available only on orders above minimum threshold

3.2 Express Shipping (Optional)

Express Delivery is available for an additional charge:

Service	Charge	Delivery Time	Availability
Express Next Day	₹150	1 day	Metro Cities only
Express 2-Day	₹100	2 days	Metro + Tier 1
Priority	₹75	Within timeline range	All areas

Example:

Standard delivery: 3-5 days, Charge: ₹50
Express delivery: 1 day, Additional charge: ₹150
Total shipping: ₹200

3.3 Free Shipping Promotions

Urbancentr frequently offers free shipping promotions:

Flat Free Shipping: All orders ship free (seasonal promotions)
Free Shipping Above ₹500: Regular offer
Newsletter Subscriber Free Shipping: Exclusive member benefit
First Purchase: 10% off + free shipping coupon
Loyalty Program: Accumulated points can cover shipping

Check website for current promotional offers.

3.4 Shipping Charges Policy

Charges are non-refundable except:

Order cancellation before dispatch (charges refunded)
Return of item (partial return shipping charges may be refunded)
Damaged packaging (complimentary reshipping)

4. Delivery Timeline & Processing

4.1 Order Processing Time

Processing happens before dispatch:

Order Placed	Processing Starts	Dispatch Target
Weekday (Mon-Fri) before 2 PM	Same day	Next day (10 AM onwards)
Weekday (Mon-Fri) after 2 PM	Next morning	Next 1-2 days
Weekend/Holiday	Monday	Monday-Tuesday

Processing includes:

Payment verification
Quality checks
Inventory confirmation
Packing and labeling
Courier pickup arrangement

4.2 Standard Delivery Timeline

After Dispatch from Warehouse:

City Category	Delivery Timeline	Comments
Metro Cities	2-3 business days	Delhi, Mumbai, Bangalore, Hyderabad, Kolkata, Chennai, Pune, Ahmedabad
Tier 1 Cities	3-4 business days	Major urban centers across India
Tier 2 Cities	4-5 business days	Secondary cities and towns
Tier 3 Cities	5-7 business days	Remote areas, small towns
Hilly & Remote Areas	7-10 business days	High altitude, difficult terrain areas

Business Days: Monday to Friday (excluding national holidays and Sundays)

4.3 Express Delivery Timeline

Service	Delivery Target	Applicable Areas
Next Day Delivery	Delivered next day by 6 PM	Specific metro areas
2-Day Delivery	Within 2 business days	Metro + Tier 1 cities
Priority Delivery	Within 1 day before standard timeline	Most areas

Express Conditions:

Available on orders placed before 12 PM on weekdays
Additional charges apply
At least ₹500 minimum order value
Address must be in covered zones

4.4 Holidays & Special Circumstances

National Holidays:

Deliveries are paused on national holidays
Timelines are extended accordingly
No deliveries on: Republic Day, Independence Day, Gandhi Jayanti, Diwali, etc.

Monsoon & Extreme Weather:

Delivery timelines may extend during monsoon season
Bad weather may delay shipments temporarily
Safety is our priority; timelines adjusted as needed

Festival Periods:

During peak seasons (Diwali, Christmas), processing may be delayed
Additional 1-2 days may be added to standard timelines
Notifications sent via email and SMS

5. Order Tracking

5.1 Tracking Information

You will receive:

Order confirmation email immediately after order placement
Dispatch notification with tracking link (within 24-48 hours of dispatch)
Tracking number via SMS and email
Real-time tracking updates

5.2 How to Track Your Order

Method 1: Online Tracking

Visit https://urbancentr.com/
Log into your account
Go to “My Orders”
Click on the order you want to track
View real-time tracking information

Method 2: Tracking Link

Click the link in dispatch email
Tracking page opens with real-time updates
Shows current location and estimated delivery date

Method 3: Tracking Number

Use tracking number to track on courier website
Courier partner details provided in tracking email
Most reliable for detailed information

Method 4: SMS Updates

Automatic SMS updates sent at each milestone:
- Order confirmed
- Order dispatched
- Out for delivery
- Order delivered

5.3 Tracking Details Provided

Your tracking information includes:

Courier Partner: Name of logistics provider
AWB (Airway Bill) Number: Unique shipment identifier
Current Status: Real-time location and status
Estimated Delivery: Expected delivery date and time window
Sender & Receiver Details: Contact information
Package Details: Weight, dimensions, contents

5.4 Tracking Accuracy

Tracking updates are provided by courier partners
Updates may be delayed by 12-24 hours
Delays do not indicate shipment issues
For immediate updates, contact customer support

6. Delivery Process

6.1 Pre-Delivery Communication

You will be contacted:

Call or SMS 24-48 hours before delivery
Delivery location confirmation
Preferred delivery time window (if possible)
Special instructions (gate code, intercom, etc.)

6.2 Delivery Attempts

Standard Process:

First Attempt: Delivery tried at provided address
Second Attempt: If not home, courier tries again next day
Third Attempt: Final attempt before returning to warehouse

If unable to deliver:

Parcel returned to warehouse
You will be notified
Redelivery can be arranged or refund processed

6.3 Signature & Delivery Proof

Delivery Confirmation:

Signature not always mandatory
OTP or photo proof may be used
Contactless delivery available on request
Delivery proof sent via email and SMS

Important:

Keep delivery proof and SMS until order is confirmed received
Report any discrepancies immediately

6.4 Contactless Delivery

Available Options:

Leave at Designated Location: Gate, reception, neighbor (with consent)
Video Delivery: Courier records delivery (proof retained)
OTP-Based Delivery: Code verified for contactless delivery

How to Request:

Add instructions in order delivery notes
Mention in tracking page comments
Call customer support with preference

7. Partial Delivery & Split Orders

7.1 Multi-Item Orders

If your order contains multiple items:

Items may be delivered in separate shipments
Each shipment has individual tracking number
Delivered from different warehouses (if applicable)
Multiple tracking links provided

Why this happens:

Items from different suppliers or warehouses
Inventory at different locations
Optimizes delivery speed
Reduces overall delivery time

7.2 Split Delivery Tracking

You will receive:

Separate shipping confirmation for each split
Individual tracking numbers for each shipment
Different delivery timelines (if applicable)
Separate delivery proofs

Recommended:

Track all shipments separately
Don’t report missing items until all shipments arrive
Allow 3-5 days after last shipment to receive complete order

8. Delivery Issues & Resolution

8.1 Delayed Delivery

If delivery is delayed beyond promised timeline:

Step 1: Wait (24-48 hours)

Delays of 1-2 days are not uncommon
Courier updates can lag by 12-24 hours
Don’t panic; most are auto-resolved

Step 2: Check Tracking

Monitor real-time tracking status
Check for any notes or alerts
Contact courier if shown as delayed

Step 3: Contact Urbancentr (if delayed >7 days)

Provide order number and tracking number
Provide complete delivery address
Provide timeline of communication attempts
Provide proof of attempted contact

Step 4: Resolution Options

Courier investigation initiated
If lost in transit: Replacement shipped immediately
If damaged in transit: Refund or replacement offered
If unable to locate: Full refund after 14 days

8.2 Non-Delivery

If order not delivered after extended time:

Report immediately:

Contact customer support with tracking number
Provide delivery address details
Provide dates of delivery attempts
Escalate to courier partner if needed

Resolution Timeline:

Investigation starts immediately
Courier searched for lost package
If found: Redelivery arranged
If not found (after 10 days): Replacement or refund

8.3 Damaged During Delivery

If package arrives damaged:

Document Immediately:
- Take photos of damaged packaging and contents
- Keep packaging intact
- Note any damage observations
Report Within 24 Hours:
- Contact customer support
- Provide order and tracking numbers
- Submit photographic evidence
- Describe damage in detail
Resolution (Within 48 hours):
- Assessment of damage
- If manufacturing defect: Replacement sent
- If transit damage: Replacement with prepaid return label
- Full refund option available

8.4 Address Issues

If delivery address is incorrect or incomplete:

Before Dispatch:

Contact customer support immediately
Provide correct address details
We’ll update address if order not yet dispatched

After Dispatch:

Courier will attempt delivery to provided address
If address is incomplete: Parcel returned to warehouse
Contact us immediately for redelivery to correct address
May involve reshipment charges

Preventing Address Issues:

Double-check address during checkout
Ensure PIN code is correct
Include landmark details
Provide complete address in one field

9. Special Delivery Situations

9.1 Hilly & Remote Areas

Extended Delivery:

Additional 2-5 days to standard timeline
Higher shipping charges may apply
Weather-dependent delivery possible
Special handling required

Applicable Areas Include:

Himalayan regions (HP, Uttarakhand, J&K)
North-East states
Island territories
High-altitude areas

Important:

Notify us if address is in hilly/remote area
Provide accurate landmark details
Contact details of local reference mandatory
Contactless delivery may not be available

9.2 Corporate & Bulk Orders

Special Handling:

Multiple units may ship separately
Dedicated courier partner assigned
Real-time tracking available
Custom delivery schedules possible

Contact us for:

Bulk order shipping rates
Custom delivery dates
Multiple delivery locations
Invoice and documentation requirements

9.3 Gift Packaging & Delivery

Gift Wrapping Service:

Premium gift wrapping available at ₹50-100
Greeting card can be added
Special packaging used
Discreet branding (if requested)

Gift Delivery:

Direct delivery to recipient possible
Personal message card included
Courier may contact recipient directly
Special handling applied

How to Request:

Add gift wrapping during checkout
Add recipient’s name and address
Include personal message (max 100 words)
Select “Gift Delivery” option

10. Weather & Force Majeure

10.1 Weather-Related Delays

Natural Causes:

Heavy rainfall/flooding
Extreme heat/cold
Cyclone/severe storm
Snow/avalanche
Other natural disasters

During such events:

Delivery timelines extended automatically
Safety is prioritized over speed
Courier operations suspended if unsafe
Customers notified of delays

10.2 Force Majeure Events

Events beyond our control:

Natural disasters
Political unrest/curfews
War/military operations
Pandemic lockdowns
Government-imposed restrictions

Our responsibility:

Timelines extended reasonably
Customers informed immediately
Alternative delivery options explored
Refund offered if delivery becomes impossible

11. Signature & Proof of Delivery

11.1 Delivery Proof

You will receive:

SMS with delivery confirmation
Email with delivery details and photo
Tracking page updated with “Delivered” status
Courier receipt

11.2 Signature Requirements

Signature NOT required for:

Orders below ₹5,000
Contactless delivery requests
Apartment/gated communities
Prepaid/COD orders

Signature REQUIRED for:

High-value orders (above ₹5,000)
Items requiring adult signature
Specified in order notes
Security/insurance purposes

11.3 Proof of Delivery

If delivery is disputed:

Photo evidence maintained by courier
GPS coordinates recorded
Timestamp documented
Signature/OTP proof kept

Access proof:

Request from courier partner
Escalate through Urbancentr support
Used for refund/claim purposes

12. Cash on Delivery (COD)

12.1 COD Availability

Available in:

All metro cities
Most tier 1 cities
Selected tier 2 cities
Not available in: Remote tier 3 areas, some hilly regions

How to use COD:

Select COD payment method during checkout
No advance payment required
Pay courier on delivery
Receipt provided at delivery

12.2 COD Charges

COD handling charge: ₹10-20 (depending on order value)
No additional fees for using COD
Amount + charge collected at delivery

12.3 COD Return Policy

If you refuse delivery: Item returned to warehouse at no cost
If you accept and then return: Standard return charges apply
7-day return period still applicable

13. Prepaid Orders & Payment

13.1 Prepaid Payment Methods

Accepted methods:

Credit/Debit Card
Net Banking
Digital Wallets (PayTM, Google Pay, PhonePe, etc.)
UPI
Bank Transfers
EMI (for select banks)

13.2 Payment Security

Your information is protected:

PCI-DSS Level 1 compliance
SSL encryption for all transactions
Secure payment gateway
No card details stored on server
Fraud detection systems active

13.3 Payment Verification

Before dispatch:

Payment status verified
Confirmation email sent
Order marked as “Paid” in system
Processing begins immediately

14. International Shipping (Future)

14.1 Coming Soon

We are expanding internationally! Expected launch: Early 2026

Countries planned:

United Kingdom
United States
Canada
Australia
European Union nations
Middle East (UAE, Saudi Arabia)
Southeast Asia (Singapore, Malaysia, Thailand)

14.2 Future International Charges

(Exact charges to be confirmed closer to launch)

Expected Shipping Cost:

₹500-1,500+ (depending on country)
Different charges for different destinations
No free shipping initially (expected)

Expected Delivery Timeline:

7-14 business days (standard)
3-5 days (express)
Varies by country and customs

14.3 Customs & Duties

International orders subject to:

Customs duties/tariffs
GST equivalent tax
Import taxes (varies by country)
Paid by recipient at delivery

Urbancentr responsibility:

Clear documentation provided
Invoice attached for customs
International shipping company handles customs
Not responsible for duty delays

15. Shipping Partner Information

15.1 Our Logistics Partners

Urbancentr works with trusted courier providers:

Primary Partners:

Delhivery
Bluedart
Fedex
Gati
Shiprocket Network Partners

Selection criteria:

Reliability and on-time delivery
Coverage across India
Insurance protection
Customer service quality
Real-time tracking capability

15.2 Partner Contact & Support

For courier-specific issues:

Use tracking link provided
Contact courier directly with tracking number
Reference AWB number
Urbancentr can escalate issues if needed

Urbancentr coordinate support:

Email: shumedienterprisepvtltd@gmail.com
Phone: 9540034242
We escalate to courier partner
Follow-up provided within 24 hours

16. Shipping Queries & Support

16.1 Customer Support

For shipping-related questions:

Channel	Contact	Hours
Phone	9540034242	Mon-Fri: 10 AM – 6 PM IST
Email	shumedienterprisepvtltd@gmail.com	Response within 24 hours
Website	Contact Form	Monitored daily
Live Chat	On website	Mon-Fri: 11 AM – 5 PM IST

16.2 Common Shipping Questions

Q: When will my order ship?
A: Orders ship within 1-2 business days of payment confirmation. You’ll receive tracking details via email and SMS.

Q: How can I track my order?
A: Log into your account, go to “My Orders,” and click on your order for real-time tracking or click the tracking link in your email.

Q: Can I change my delivery address after ordering?
A: If order is still “Processing,” we can change the address. After dispatch, address cannot be changed.

Q: What if delivery address is incomplete?
A: Provide complete address including PIN code and landmark. Incomplete addresses may cause delays or returns.

Q: Do you offer same-day delivery?
A: Same-day delivery is not available. Express Next Day is available in select metro areas for ₹150.

Q: What if my order is lost?
A: Report immediately with tracking number. We investigate with courier and send replacement or issue refund after 10 days.

Q: Can I request a specific delivery time?
A: We try to accommodate delivery time window requests. Note preferences in order delivery instructions.

Q: What if I’m not home during delivery?
A: Courier attempts redelivery next day. You can arrange contactless delivery or alternate delivery location.

Q: Do you deliver on weekends and holidays?
A: No, standard delivery is Monday-Friday. Special arrangements can be made for urgent deliveries.

Q: Are there areas you don’t ship to?
A: We ship across India except areas without valid addresses or foreign territories. Contact us for specific locations.

17. Returns & Shipping for Returns

17.1 Return Shipping

Prepaid return labels provided:

Orders above ₹500: Free prepaid return label
Orders below ₹500: Prepaid label (₹50-100 deducted from refund)

Return process:

Pack item securely
Print return label from confirmation email
Drop at courier pickup point
Track return shipment

17.2 Return Address

Send returns to:

URBANCENTR RETURNS DEPARTMENT PLOT NO. 3/607, JAINA TOWER Janakpuri District Centre Flyover West Delhi, Delhi, India – 110058 Important: Include RMA number on package

Return timeline:

In-transit: 3-5 business days
Inspection: 2-3 business days
Refund: 5-7 business days after approval

18. Policies & Disclaimers

18.1 Shipping Policy Compliance

This policy complies with:

Indian Railways Act
Courier Services Regulations
Consumer Protection Act, 2019
E-commerce Guidelines

18.2 Limitations

Urbancentr is not responsible for:

Delays caused by courier partners
Loss during transit (insurance can be claimed with courier)
Natural disasters or force majeure
Incorrect address provided by customer
Customs issues on international shipments (future)

18.3 Insurance

Shipping Insurance (Optional):

₹0.5% of order value additional charge
Covers loss and damage during transit
Claims processed through courier partner
Maximum claim: Order value

19. Policy Updates

19.1 Changes to Shipping Policy

We may update this policy to reflect:

Changes in courier partner network
New delivery services
Pricing adjustments
Technology improvements
Seasonal considerations

Notification:

Updates posted on website
Email notification to customers
Notice in account dashboard
Effective from date mentioned

20. Contact & Grievance

20.1 For Shipping Issues

Contact Information:

Phone: 9540034242
Email: shumedienterprisepvtltd@gmail.com
Address: PLOT NO. 3/607, JAINA TOWER, Janakpuri District Centre Flyover, West Delhi, Delhi, India – 110058

20.2 Grievance Redressal

Contact customer support with shipping issue
Acknowledge within 24 hours
Investigation within 3-5 days
Resolution within 7-10 days
Follow-up confirmation

21. Entire Agreement

This Shipping Policy, along with Terms & Conditions and other policies on our website, constitutes the entire agreement regarding shipping and delivery.

Thank you for shopping at Urbancentr!

We are committed to delivering your orders on time and in perfect condition. For any shipping concerns, don’t hesitate to reach out.