Privacy Policy – UrbanCentr

Urbancentr – Urban Style. Central You.

1. Introduction

Welcome to Urbancentr (hereinafter “we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://urbancentr.com/ (hereinafter “Website”) and use our services.

Business Details:

Business Name: SHUMEDI ENTERPRISE PRIVATE LIMITED
Address: PLOT NO. 3/607, JAINA TOWER, Janakpuri District Centre Flyover, West Delhi, Delhi, India, 110058
Phone: 9540034242
Email: shumedienterprisepvtltd@gmail.com

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using Urbancentr, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including but not limited to:

Account Registration: Name, email address, phone number, password, date of birth, gender
Purchase Information: Billing address, shipping address, payment information, order history
Communication: Messages, feedback, reviews, testimonials, inquiries sent through contact forms
Customer Support: Information provided when contacting our support team
Newsletter: Email address when subscribing to our mailing list
Survey & Feedback: Responses to surveys, questionnaires, or feedback forms

2.2 Information Collected Automatically

When you visit our Website, we automatically collect certain information, including:

Device Information: Device type, operating system, browser type and version, IP address, MAC address
Usage Information: Pages visited, time spent on pages, links clicked, search queries, referring URL
Cookies & Tracking: Cookies, pixels, web beacons, and similar tracking technologies
Location Information: General geographic location based on IP address (not precise GPS location)
Performance Data: Website loading times, errors encountered, performance metrics

2.3 Information from Third Parties

We may receive information about you from:

Payment Processors: Transaction details and payment information from payment gateways
Third-party Analytics Services: Usage patterns and website performance data
Social Media: If you connect your social media account to your Urbancentr account
Advertising Partners: Information about your interactions with our ads
Business Partners: Information shared as part of collaborative services

3. How We Use Your Information

We use the information we collect for various purposes:

3.1 Primary Uses

Order Processing: Processing, fulfilling, and delivering your orders
Payment Processing: Collecting payment and managing transactions
Communication: Responding to inquiries, providing customer support, sending order updates
Account Management: Creating and managing your account, authentication, security
Customer Service: Resolving disputes, providing assistance, improving service quality

3.2 Marketing & Promotional

Email Marketing: Sending newsletters, promotional offers, new product announcements
Personalization: Customizing content and recommendations based on your preferences
Surveys & Feedback: Conducting market research and gathering feedback
Advertising: Displaying targeted advertisements based on your interests

3.3 Legal & Security

Compliance: Complying with legal obligations, laws, and regulations
Fraud Prevention: Detecting, preventing, and addressing fraud and security issues
Rights Protection: Protecting our rights, privacy, safety, or property
Dispute Resolution: Resolving disputes and legal claims

3.4 Analytics & Improvement

Website Analytics: Understanding how users interact with our Website
Performance Monitoring: Measuring website performance and user experience
Product Development: Improving our products, services, and customer experience
Business Intelligence: Making informed business decisions

4. Disclosure of Your Information

4.1 Third Parties We Share Information With

We may share your information with:

Payment Processors & Financial Institutions: For secure payment processing
Shipping & Logistics Partners: To deliver your orders
Customer Service Providers: To provide support and resolve issues
Marketing Partners: For email marketing and promotional campaigns
Analytics Services: Google Analytics, Hotjar, and similar tools
Advertising Networks: For targeted advertising and retargeting
Hosting Providers: For website hosting and data storage

4.2 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

Comply with court orders, government requests, or legal process
Enforce our Terms & Conditions and other agreements
Protect the safety, rights, or property of Urbancentr, our users, or the public
Prevent or investigate possible wrongdoing

4.3 Business Transfers

If Urbancentr is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.4 Non-Personal Information

We may share aggregated, anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

5.1 Security Measures

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

Encryption: SSL/TLS encryption for data in transit
Access Controls: Limited access to personal information on a need-to-know basis
Firewalls: Network firewalls and security protocols
Regular Audits: Regular security assessments and vulnerability testing
Employee Training: Staff training on data protection and privacy practices
Secure Servers: PCI-DSS compliant servers for payment information

5.2 Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information. You acknowledge and assume the risk of unauthorized access or data breach despite our efforts.

5.3 Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small files stored on your device that contain information about your browsing activity. We use cookies to:

Remember Preferences: Store your preferences and settings
Authentication: Keep you logged into your account
Analytics: Track website usage and performance
Targeted Advertising: Display relevant ads based on your interests

6.2 Types of Cookies

Session Cookies: Deleted when you close your browser
Persistent Cookies: Remain on your device for an extended period
First-party Cookies: Set by Urbancentr
Third-party Cookies: Set by our partners and service providers

6.3 Managing Cookies

You can control cookie preferences through your browser settings. Most browsers allow you to:

Accept or reject cookies
Delete existing cookies
Receive notifications when cookies are sent

Please note that disabling cookies may affect the functionality of our Website.

6.4 Other Tracking Technologies

We may use pixels, web beacons, and similar technologies to track user behavior and measure advertising effectiveness.

7. Your Privacy Rights & Choices

7.1 Access & Correction

You have the right to access, review, and update your personal information. You can:

Log into your account to view and modify your information
Contact us to request access to your data
Correct inaccurate or incomplete information

7.2 Opt-Out Options

Email Marketing: Click the unsubscribe link in any promotional email or manage preferences in your account
Cookies: Disable cookies through your browser settings
Targeted Advertising: Use browser privacy controls or opt-out services
Location Tracking: Disable location services on your device

7.3 Data Deletion

You may request deletion of your account and associated personal information. Please note that:

Some information may be retained for legal, accounting, or business purposes
We may anonymize data before deletion
Certain information necessary for transactions may be retained

7.4 Data Portability

You have the right to request a copy of your personal information in a portable format.

7.5 Non-Discrimination

We will not discriminate against you for exercising your privacy rights. We will not deny you services, charge different rates, or provide different quality of service.

8. Children’s Privacy

8.1 Age Restriction

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately.

8.2 Parental Consent

For users between 13-18 years old, we recommend parental consent. Parents or guardians who believe their child has provided information to us should contact us immediately.

8.3 Children’s Products

While we sell products suitable for children, the purchase must be made by a parent, guardian, or adult with legal authority. We will not knowingly sell products to minors without adult consent.

9. Third-Party Links & Services

9.1 External Links

Our Website may contain links to third-party websites, including payment gateways, social media platforms, and partner sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9.2 Third-Party Integrations

We may integrate services from:

Payment Processors: Razorpay, Stripe, PayPal, or similar services
Analytics: Google Analytics, Hotjar, Mixpanel
Social Media: Facebook, Instagram, Twitter, LinkedIn
Email Services: Mailchimp, ConvertKit, or similar platforms
Advertising: Google Ads, Facebook Ads, and similar networks

These third parties have their own privacy policies and terms of service.

10. International Data Transfers

10.1 Data Location

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.

10.2 Compliance

By using our Website and providing your information, you consent to the transfer of your information to countries outside India, including countries that may not provide the same level of data protection.

10.3 Protection Measures

We implement appropriate safeguards, including Standard Contractual Clauses and other mechanisms, to protect your information during international transfers.

11. Retention of Information

We retain your personal information for as long as necessary to:

Service Provision: Provide services and maintain your account
Legal Compliance: Meet legal and regulatory obligations
Business Records: Maintain accurate business and transaction records
Dispute Resolution: Resolve disputes and legal claims

11.1 Retention Schedule

Account Information: Retained while account is active, plus 2 years after closure
Purchase Records: Retained for 7 years for accounting and tax purposes
Communication: Retained for 1 year for customer service reference
Marketing Data: Retained until unsubscribed or account deletion
Cookies: Retained per cookie expiration settings

After the retention period, we securely delete or anonymize your information.

12. Indian Privacy Laws

12.1 Information Technology Act, 2000

We comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000.

12.2 Digital Personal Data Protection Act, 2023

We comply with the Digital Personal Data Protection Act, 2023 and implement necessary safeguards for personal data collection, processing, and storage.

12.3 Consumer Protection Act, 2019

We adhere to the Consumer Protection Act, 2019, ensuring fair and transparent practices in collecting and using customer information.

13. Updates to This Privacy Policy

13.1 Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our Website
Updating the “Last Updated” date at the top of this policy
Sending you an email notification
Requesting your explicit consent if required

13.2 Continued Use

Your continued use of our Website following the posting of changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Urbancentr
SHUMEDI ENTERPRISE PRIVATE LIMITED
PLOT NO. 3/607, JAINA TOWER
Janakpuri District Centre Flyover
West Delhi, Delhi, India – 110058

Phone: 9540034242
Email: shumedienterprisepvtltd@gmail.com

Data Protection Officer/Privacy Contact:
For privacy-related inquiries, complaints, or data protection requests, you can reach out to the above contact information. We will respond to your inquiry within 30 days.

15. Grievance Redressal

15.1 Complaint Process

If you believe we have violated your privacy rights or this Privacy Policy, you can file a complaint:

Initial Contact: Email us with details of your complaint
Investigation: We will investigate and respond within 30 days
Resolution: We will take corrective action if necessary
Escalation: If unresolved, you may escalate to relevant authorities

15.2 Legal Remedies

You retain the right to pursue legal remedies through courts of competent jurisdiction in India.

16. Disclaimer

This Privacy Policy does not create any contractual or other legal relationship between you and Urbancentr. This policy is subject to the Terms & Conditions of our Website. In case of conflict between this Privacy Policy and our Terms & Conditions, the Terms & Conditions shall prevail.

17. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

This Privacy Policy, together with our Terms & Conditions and other policies posted on our Website, constitutes the entire agreement between you and Urbancentr regarding privacy and data protection practices.

By using Urbancentr, you agree to this Privacy Policy. Thank you for trusting us with your information.