Terms & Conditions – UrbanCentr

Urbancentr – Urban Style. Central You.

1. Acceptance of Terms

Welcome to Urbancentr (https://urbancentr.com/), operated by SHUMEDI ENTERPRISE PRIVATE LIMITED. These Terms & Conditions (“Agreement”) govern your access to and use of our website, mobile application, and services.

By accessing, browsing, or using Urbancentr in any manner, you acknowledge that you have read, understood, and agree to be bound by all provisions of these Terms & Conditions. If you do not agree with any part of these terms, you must immediately discontinue using our services.

Our Details:

Business Name: SHUMEDI ENTERPRISE PRIVATE LIMITED
Address: PLOT NO. 3/607, JAINA TOWER, Janakpuri District Centre Flyover, West Delhi, Delhi, India – 110058
Phone: 9540034242
Email: shumedienterprisepvtltd@gmail.com
Website: https://urbancentr.com/

2. Eligibility & User Accounts

2.1 Age Requirements

You must be:

At least 18 years of age to use Urbancentr
A resident of India (for current operations)
Legally capable of entering into binding contracts

If you are under 18 years, you may use Urbancentr only under parental or guardian supervision.

2.2 Account Registration

Creating an account, you agree to:

Provide accurate, current, and complete information
Maintain the confidentiality of your password
Accept responsibility for all activities under your account
Notify us immediately of unauthorized account access
Comply with all applicable laws and regulations

We reserve the right to:

Suspend or terminate accounts with false information
Refuse account creation to certain individuals
Deactivate dormant accounts (after notification)

2.3 Account Responsibility

You are solely responsible for:

Maintaining password confidentiality
All activities and transactions under your account
Payment for all purchases made through your account
Reporting unauthorized access immediately

We are not liable for:

Unauthorized access if you shared your credentials
Loss of access if password is forgotten
Fraudulent transactions due to negligence
Any damage from unauthorized account use

2.4 Account Termination

We may terminate your account if:

You violate these Terms & Conditions
You engage in fraudulent or illegal activity
You abuse our services or systems
You infringe intellectual property rights
You violate consumer protection laws
We receive legitimate complaints about your conduct

3. Use License & Intellectual Property

3.1 Limited License

Subject to these Terms & Conditions, Urbancentr grants you a non-exclusive, non-transferable, revocable license to:

Access and use our website and services
View and download product information
Make lawful purchases
Use our platform for permitted purposes

This license does NOT permit you to:

Modify, copy, or reproduce content
Redistribute, republish, or transmit any material
Remove copyright or proprietary notices
Use our content for commercial purposes
Create derivative works

3.2 Intellectual Property Rights

All content on Urbancentr is owned by or licensed to us, including:

Website design and layout
Text, graphics, logos, and images
Product photography and descriptions
Videos and multimedia content
Trademarks and service marks
Software and applications
Business methods and processes

No ownership or license is transferred to you except the limited license above.

3.3 Trademark & Branding

“Urbancentr,” “UC,” and related logos are:

Trademarks of SHUMEDI ENTERPRISE PRIVATE LIMITED
Protected by Indian and international law
Not licensed for your use without written permission

Unauthorized use of our trademarks is prohibited.

3.4 User-Generated Content

If you submit content to Urbancentr (reviews, photos, feedback):

You grant us a worldwide, royalty-free license to use such content
We may publish, modify, or adapt your content
You warrant you own or have rights to the content
We are not responsible for user-generated content
We reserve the right to remove inappropriate content

4. Product Information & Descriptions

4.1 Accuracy of Information

We strive to ensure:

Product descriptions are accurate and current
Pricing information is correct
Inventory availability is up-to-date
Images represent products accurately

However, we do not guarantee:

Absolute accuracy of all information
Real-time accuracy of pricing or availability
Perfect representation in photographs
Absence of typographical errors

4.2 Product Descriptions

Product descriptions include:

Size, material, and composition
Color and design details
Care instructions and recommendations
Price and availability
Related products or alternatives

Please note:

Colors may vary slightly due to screen display
Handmade items may have natural variations
Size/fit may vary between styles
Always check size guide before ordering

4.3 Third-Party Information

We are not responsible for:

Third-party reviews or comments
Information from external websites
Accuracy of linked resources
Content from social media posts
User-generated feedback accuracy

5. Ordering & Purchase Agreement

5.1 Order Process

When you place an order:

You provide order and delivery details
You select shipping and payment method
You review and confirm your order
We send confirmation email
Order enters processing stage
Order is dispatched from warehouse
Courier delivers to your address

5.2 Order Acceptance

Your order is:

An offer to purchase on these Terms & Conditions
Subject to acceptance by Urbancentr
Not accepted until payment is confirmed
Cancellable only before dispatch

We reserve the right to:

Accept or reject any order
Limit order quantity
Combine multiple orders for shipping
Split orders across multiple shipments
Modify or cancel orders as needed

5.3 Pricing & Payment

Pricing terms:

Prices are in Indian Rupees (₹)
Prices are subject to change without notice
Price confirmed at time of order placement
Taxes and charges calculated at checkout
Prices exclude shipping unless stated as free

Payment methods:

Credit/Debit Card
Net Banking
Digital Wallets
UPI
Bank Transfer
EMI (select banks)
Cash on Delivery

All payments are:

Processed securely through PCI-DSS compliant gateways
Non-refundable except as per our Refund Policy
Final upon successful transaction confirmation

5.4 Price Guarantee

Once confirmed, order price:

Cannot be changed or cancelled for price difference
Remains as confirmed at checkout
Is honored regardless of subsequent price changes
Is subject to applicable taxes and shipping

If price drops after order:

We do not offer refunds for price reduction
No price adjustment available
Current price applies to new orders only

5.5 Out of Stock Items

If an item becomes unavailable:

We notify you immediately
You have options to:
- Substitute with similar item (if acceptable)
- Wait for restock (if available)
- Receive full refund
- Purchase alternative product

For multi-item orders:

Out of stock items are identified
You choose to proceed or cancel affected items
In-stock items may ship separately

6. Payment & Financial Terms

6.1 Payment Authorization

By providing payment information:

You authorize us to charge the order amount
You warrant all information is accurate
You confirm you are authorized to use the payment method
You accept responsibility for charges

We use:

Industry-standard encryption
Secure payment gateways
Fraud detection systems
PCI-DSS compliance measures

6.2 Failed Payments

If payment fails:

We notify you immediately
You must resubmit valid payment
Multiple failed attempts may result in order cancellation
We are not responsible for delays from payment issues

6.3 Disputed Charges

For disputed transactions:

Contact us immediately with details
Provide transaction ID and order number
We investigate within 7 business days
Resolution within 10-14 business days

Common disputes:

Duplicate charges (processed once; refunded if error)
Unauthorized transaction (investigate and reverse)
Wrong amount charged (corrected with refund)
No goods received (escalate to courier)

6.4 Billing Address

Billing address must:

Match payment method holder’s name and address
Be a valid Indian address (currently)
Be verifiable for security purposes
Match delivery address (if same)

Mismatched addresses may:

Cause payment rejection
Delay order processing
Result in payment fraud flags

6.5 Refund Methods

Refunds are credited to:

Original payment method (most common)
Bank account (if requested)
Store credit (if offered)
Payment varies by method (5-7 business days)

7. Shipping & Delivery

7.1 Shipping Policy Incorporation

Our Shipping Policy is incorporated into these Terms & Conditions.

Key shipping terms:

Coverage: All-India shipping (except select restricted areas)
Timeline: 2-7 days depending on location
Charges: Calculated at checkout; subject to free shipping promotions
Tracking: Real-time tracking provided
Liability: Limited to product value or replacement

7.2 Delivery Terms

Delivery is subject to:

Correct address provided
Accessible delivery location
Availability in serviced areas
Weather and force majeure exceptions

We are not responsible for:

Delays beyond our control
Lost items in transit (with courier investigation)
Damage during shipping (with insurance/courier claim)
Failed delivery due to incomplete address

7.3 Risk of Loss

Risk of loss transfers to you:

Upon delivery to your address
Upon your refusal of delivery
Upon delivery to designated location (if contactless)
If delivery is attempted but you’re unavailable

Until delivery, we maintain responsibility for:

Item condition
Secure packaging
Proper handling and transport

8. Returns, Refunds & Exchanges

8.1 Refund & Return Policy

Our Refunds & Cancellations Policy is incorporated into these Terms & Conditions.

Key terms:

Return Window: 7 days from delivery
Condition: Unused, unworn, original tags attached
Process: Online return initiation or contact support
Refund Timeline: 5-7 business days after approval
Return Shipping: Prepaid for orders above ₹500

8.2 Non-Returnable Items

Non-returnable items:

Intimate apparel and swimwear
Custom or personalized items
Final sale items (marked on product page)
Clearance items (unless specifically returnable)

8.3 Exchanges

Exchanges available for:

Size changes
Color/style substitution
Damaged or defective items

Exchange process:

Request exchange within 7 days
Return original item
Receive replacement (prepaid shipping)
Timeline: 8-12 days average

8.4 Damaged or Defective Items

Damaged items:

Report within 48 hours of delivery
Submit photographic evidence
Free replacement or refund offered
Prepaid return label provided

9. Representations & Warranties

9.1 Our Warranties

Urbancentr warrants:

We have right to operate our business
We have authority to offer products and services
Products meet applicable quality standards
Services will be performed professionally

9.2 Product Warranties

Garment warranty covers:

Manufacturing defects
Stitching failures
Color bleeding (before washing)
Fabric tears or holes (not from wear)

Garment warranty excludes:

Normal wear and tear
Damage from misuse or negligence
Color changes from washing
Improper care or storage

9.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED:

Products are provided “AS IS” without warranty
We disclaim all implied warranties
We do not warrant:
- Fitness for particular purpose
- Merchantability
- Non-infringement
- Satisfaction or results

Limited warranty period:

7 days from delivery for manufacturing defects
30 days for major defects (non-returnable items)
Beyond warranty period: No coverage

10. Limitation of Liability

10.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability for any claim is limited to:

The order value for the specific transaction
Or replacement of the product at our option
Whichever is less

10.2 Excluded Damages

We are not liable for:

Indirect or consequential damages
Lost profits or business opportunities
Loss of data or information
Emotional distress or inconvenience
Punitive or exemplary damages
Any damages exceeding order value

Even if:

We were advised of possibility of damage
Damage was foreseeable
We were negligent
Breach was intentional

10.3 Force Majeure

We are not responsible for delays or failures caused by:

Natural disasters
War, terrorism, or civil unrest
Pandemic or epidemics
Government actions or restrictions
Extreme weather or climate events
Infrastructure failures
Other events beyond reasonable control

11. Your Representations & Warranties

You represent and warrant:

You have authority to enter into this agreement
You provide true and accurate information
You will not use services illegally
You own/control content you provide
Your use doesn’t violate third-party rights
You will comply with all laws
You will not resell products commercially

12. Prohibited Activities

12.1 You Agree Not To:

Unlawful activities:

Violate any applicable laws or regulations
Engage in fraud, deception, or misrepresentation
Exploit or harm children or minors
Participate in gambling or illegal transactions

Harmful activities:

Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access
Disrupt or interfere with services
Overload or attack systems
Reverse engineer or decompile software

Intellectual property violations:

Infringe copyrights, trademarks, or patents
Use content for commercial purposes
Remove proprietary notices
Create unauthorized derivative works
Violate trade secrets

Abusive conduct:

Harass, threaten, or abuse others
Make false, defamatory, or harmful statements
Stalk or invade others’ privacy
Spam or send unsolicited communications
Engage in bullying or hate speech

Commercial misuse:

Resell products commercially
Use for bulk purchasing for resale
Create unfair competition
Scrape or crawl the website
Automated data extraction

12.2 Consequences of Violation

Violations may result in:

Account suspension or termination
Forfeiture of remaining balance
Legal action and damages claims
Cooperation with law enforcement
Liability for your actions

13. Third-Party Links & Services

13.1 External Links

Urbancentr may contain links to:

Third-party websites
Social media platforms
Payment providers
Courier services
Partner websites

We are not responsible for:

Content on external sites
Accuracy of linked information
Privacy practices of third parties
Security of external services
Any transactions on external sites

13.2 Third-Party Services

Services we use:

Payment gateways
Analytics (Google Analytics, etc.)
Email providers (Mailchimp, etc.)
Shipping/logistics providers
Hosting and CDN services

Each has separate terms:

Third-party terms apply to their services
We are not liable for third-party service failures
You must review third-party privacy policies
Your data may be shared with service providers

14. Indemnification

You agree to indemnify and hold harmless:

Urbancentr and SHUMEDI ENTERPRISE PRIVATE LIMITED
Our owners, directors, employees, agents
From all claims, damages, losses, and expenses
Arising from:
- Your use of our services
- Your violation of these Terms & Conditions
- Your infringement of third-party rights
- Content you provide or post
- Your unlawful or negligent conduct

This includes:

Attorney’s fees and court costs
Settlement amounts
Regulatory fines or penalties
Damage assessments and judgments

15. Dispute Resolution

15.1 Governing Law

These Terms & Conditions are governed by:

Laws of India
Indian Constitution and statutes
Delhi High Court jurisdiction
Rules of Indian contract law

15.2 Jurisdiction & Venue

All disputes are subject to:

Exclusive Jurisdiction: Courts of Delhi
Venue: District courts in Delhi
Dispute Location: India only
No class action: Must be individual disputes

You consent to:

Personal jurisdiction in Delhi
Venue in Delhi courts
Indian legal proceedings
English language proceedings

15.3 Dispute Resolution Process

For any dispute:

Step 1: Informal Resolution (30 days)

Contact customer support in writing
Provide detailed complaint
We respond within 7 days
Attempt mutual resolution

Step 2: Escalation (30 days)

If unresolved, escalate to management
Provide evidence and documentation
Management review and response (10 days)
Proposed resolution offered

Step 3: Legal Action

If still unresolved, either party may file legal case
Case filed in Delhi courts
Both parties bear own costs initially
Court determines cost allocation

15.4 Arbitration (Alternative)

Optional arbitration:

Either party may request arbitration
Conducted under Indian Arbitration Act, 1996
Single arbitrator selected mutually
Arbitration seat: Delhi
Cost split equally
Decision is final and binding

16. Limitation Period

Legal action must be filed within:

2 years from date of transaction
1 year from date of discovery of issue
2 years from date of delivery
Or applicable statute of limitations (whichever is earliest)

Claims filed after limitation period are barred.

17. Modification of Terms

17.1 Changes to Terms

We may modify these Terms & Conditions:

To reflect changes in law
To improve services
To address operational issues
For security or fraud prevention

17.2 Notification

We will notify you of changes by:

Posting updated terms on website
Updating effective date
Sending email notification (for major changes)
Requiring re-acceptance for continued use

17.3 Continued Use

Your continued use after changes:

Constitutes acceptance of new terms
Binds you to updated Terms & Conditions
If you don’t accept, discontinue use

18. Severability & Waiver

18.1 Severability

If any provision is found invalid:

Remaining provisions continue in full effect
Invalid provision is reformed minimally
Intent of the provision is preserved
Other clauses remain enforceable

18.2 Waiver

Failure to enforce any right:

Does not constitute waiver of that right
Does not waive other rights
Right remains available in future
Partial enforcement doesn’t waive full rights

19. Entire Agreement

These Terms & Conditions, together with:

Privacy Policy
Shipping Policy
Refunds & Cancellations Policy
Other policies on our website

Constitute the entire agreement between you and Urbancentr regarding:

Your use of our services
Purchase of products
Rights and obligations
All related matters

Supersedes all prior:

Communications and discussions
Understandings and agreements
Representations or warranties
Previous versions of terms

20. Contact & Support

20.1 Customer Support

For questions about these Terms & Conditions:

Channel	Contact	Hours
Phone	9540034242	Mon-Fri: 10 AM – 6 PM IST
Email	shumedienterprisepvtltd@gmail.com	Response within 24 hours
Website	Contact Form	Monitored daily
Address	PLOT NO. 3/607, JAINA TOWER, Janakpuri District Centre Flyover, West Delhi, Delhi, India – 110058	Business hours

20.2 Legal Notices

Send legal notices to:

URBANCENTR - Legal Department SHUMEDI ENTERPRISE PRIVATE LIMITED PLOT NO. 3/607, JAINA TOWER Janakpuri District Centre Flyover West Delhi, Delhi, India – 110058 Email: shumedienterprisepvtltd@gmail.com

Include:

Your name and contact details
Order number (if applicable)
Detailed description of issue
Supporting documentation
Requested resolution

21. Definitions

Key terms used:

“Agreement” – These Terms & Conditions
“You/Your/User” – Person accessing or using Urbancentr
“We/Us/Our/Company” – SHUMEDI ENTERPRISE PRIVATE LIMITED
“Products” – Fashion items and accessories sold on Urbancentr
“Services” – Website, app, and related offerings
“Order” – Your purchase of products from us
“Content” – Text, images, videos, and other materials
“Intellectual Property” – Copyrights, trademarks, patents
“Force Majeure” – Events beyond reasonable control
“Dispute” – Any claim or disagreement between parties

22. Miscellaneous

22.1 Assignment

We may assign these Terms & Conditions:

To affiliates or subsidiaries
To acquirers in case of merger/acquisition
To third parties for performance of obligations

You may not assign without our written permission.

22.2 Independent Contractors

You and Urbancentr are independent contractors.

No partnership or joint venture
No employment relationship
No authority to bind the other party
No right to use our trademarks without permission

22.3 Notices

Formal notices:

Email to shumedienterprisepvtltd@gmail.com
Mail to business address (above)
Posted on website
Sent via SMS or push notification

Effective when:

Sent to correct address
Reasonable proof of delivery obtained
Recipient has opportunity to read

22.4 Survival

Provisions that survive termination:

Intellectual property rights
Indemnification
Limitation of liability
Dispute resolution
Governing law
Any others by their nature

23. Consumer Rights

23.1 Consumer Protection Act

Your rights under Consumer Protection Act, 2019:

Right to choose products
Right to fair price
Right to be informed
Right to consumer education
Right to complaint and redressal

These rights are not limited by these Terms & Conditions.

23.2 Government Redressal

If dissatisfied, you may approach:

District Consumer Disputes Redressal Commission
State Consumer Disputes Redressal Commission
National Consumer Disputes Redressal Commission

Timeline: Within 2 years of transaction

24. Acknowledgment

By using Urbancentr, you acknowledge:

You have read these Terms & Conditions
You understand all provisions
You accept all terms and conditions
You will comply with all obligations
You have all necessary authority
No other representations were made
These are the complete terms

BY USING URBANCENTR, YOU AGREE TO THESE TERMS & CONDITIONS.